Terms of Service

Last updated: September 2026

Welcome to ARGANÉRA. These Terms of Service apply to your use of our website and to purchases made through our online store. By using our website or placing an order, you agree to these Terms.

1. About Us

ARGANÉRA is an online store offering beauty, cosmetic, skincare, haircare, and personal-care products.

Our business and contact information can be found on our Contact Information page.

2. Products

We aim to describe and display our products as accurately as possible. However, product colours, packaging, appearance, or presentation may vary slightly from images displayed on your screen.

Product availability is subject to stock. We reserve the right to discontinue products or adjust our product range at any time.

Product information provided on our website is for general informational purposes and should not be considered medical advice.

3. Prices

All prices displayed on our website are shown in the currency indicated at checkout and include applicable VAT where required, unless stated otherwise.

Any applicable delivery costs will be clearly displayed before you complete your purchase.

We reserve the right to change our prices. Price changes will not affect orders that have already been accepted.

4. Orders

By placing an order, you confirm that the information you provide is accurate and complete.

After placing your order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment problems, or product unavailability. If payment has already been received for an order that we cancel, the applicable amount will be refunded.

5. Payment

Available payment methods are displayed during checkout.

Payments are processed through the payment providers available through our online store. You are responsible for providing accurate billing and payment information.

6. Shipping and Delivery

We aim to prepare and dispatch orders within the processing times stated on our website.

Estimated delivery times are provided as estimates and may be affected by circumstances outside our reasonable control.

Shipping costs and available delivery options are shown during checkout.

For additional information, please see our Shipping Policy.

7. Returns and Right of Withdrawal

Consumers may have a legal right to withdraw from an online purchase within 14 days after receiving the order, subject to applicable Dutch and EU consumer law and any lawful exceptions.

Certain sealed goods may be excluded from the right of withdrawal after their seal has been broken where they are not suitable for return for reasons of health protection or hygiene.

Any exclusion will only apply where permitted by applicable law.

Please read our Return and Refund Policy for instructions on requesting a return, applicable conditions, return costs, and refunds.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

8. Damaged, Defective or Incorrect Products

Please contact us as soon as reasonably possible if you receive an incorrect, damaged, or defective product.

Where a product does not conform to the agreement, you retain the rights provided by applicable consumer law. We may request photographs or other reasonable information to help us assess the issue.

9. Product Use

Please follow the instructions and warnings provided with our products.

Where appropriate, customers should check product ingredients before use, particularly if they have known sensitivities or allergies.

Stop using a cosmetic product if irritation or an unexpected reaction occurs and seek appropriate professional advice where necessary.

10. Intellectual Property

The content of our website, including the ARGANÉRA name, branding, logos, photographs, graphics, product descriptions, and other original content, is protected by applicable intellectual-property laws where applicable.

You may not reproduce, distribute, modify, or commercially use our protected content without prior permission, except where permitted by law.

11. Website Use

You may not use our website for unlawful or fraudulent purposes or attempt to interfere with the security or proper functioning of the website.

We may restrict access where reasonably necessary to protect our website, customers, or business.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

13. Privacy

We process personal information in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and otherwise processed.

14. Complaints

If you have a complaint regarding an order, product, or our service, please contact us using the contact details provided on our website.

We will aim to respond and work toward an appropriate resolution within a reasonable period.

15. Changes to These Terms

We may update these Terms of Service when necessary, for example to reflect changes to our services, business practices, or applicable legal requirements.

The version published on our website at the time of your order will apply to that order, subject to applicable law.

16. Governing Law

These Terms are governed by the laws of the Netherlands, without depriving consumers of mandatory protections available to them under applicable law.

Any disputes will be handled by the competent court in accordance with applicable law.

17. Contact

If you have questions about these Terms of Service, please contact ARGANÉRA using the contact details provided on our website.