Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with ARGANÉRA. We carefully prepare and ship every order from the Netherlands.

Order Processing

Orders are normally processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation by email. Where tracking is available, the email will also include your tracking information.

Shipping Destinations

ARGANÉRA ships from the Netherlands.

The available shipping methods, delivery destinations and applicable shipping costs will be displayed during checkout before you complete your purchase.

Delivery Times

The estimated delivery time depends on the destination and shipping method selected at checkout.

Any delivery times displayed on our website or during checkout are estimates unless expressly stated otherwise.

We aim to deliver your order within the agreed delivery period. Where no specific delivery period has been agreed, delivery will take place no later than 30 days after the order is concluded, in accordance with applicable consumer law.

If we are unable to deliver within the agreed or legally applicable period, please contact us at hello@arganera.nl.

Shipping Costs

Shipping costs are shown clearly during checkout before payment.

The amount may vary depending on the destination, parcel size, weight and selected delivery method.

No shipping charge will be added without being shown to you before you complete your order.

Tracking

If tracking is included with your selected shipping method, you will receive a tracking link or tracking number after your order has been dispatched.

Please allow some time for the carrier's tracking information to become available after shipment.

Risk During Delivery

ARGANÉRA remains responsible for the order until it has been delivered to you or to a third party designated by you, other than the carrier.

If you independently arrange a carrier that was not offered by ARGANÉRA, different rules regarding responsibility during transport may apply.

Lost or Damaged Packages

If your package arrives damaged, contains an incorrect product, or does not arrive as expected, please contact us at:

hello@arganera.nl

Please include your order number and, where applicable, clear photographs of the package and product so that we can investigate the issue.

If goods are defective, damaged, or otherwise not in conformity with your order, your statutory consumer rights remain unaffected.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at hello@arganera.nl.

If your order has already been dispatched, we may not be able to change the delivery address.

This does not affect any rights you may have under applicable consumer law.

International Orders

For deliveries outside the Netherlands, additional customs duties, import taxes or local charges may apply depending on the destination.

Where applicable, these charges may be collected by the relevant authorities or carrier and are not included in the product price or shipping charge unless expressly stated otherwise at checkout.